When it comes to treatment, it is important that patients are aware of their rights, including how to get involved with their treatment and accessing care that is sensitive to their needs.
Choice
- Receive timely access to care, including emergency services when necessary.
- Participate in treatment decisions – including the right to refuse treatment.
- Access medically necessary services. If the plan does not have someone who can deliver the services needed; patients can contact the Substance Abuse Service Helpline (SASH) at 1 (844) 804-7500 to locate a provider.
Communication
- Receive a patient handbook that explains the services covered by Los Angeles County.
- Receive information about treatment options that is easy to understand.
- Receive written materials that are helpful to the patient.
- Receive auxiliary aids and services and language assistance for treatment services.
- Receive information on how to file a complaint about care and services received.
Visit the Patient Information Page
Confidentiality and Privacy
- Have their medical information protected.
- Request a copy of their medical records.
Respect
- Be treated with respect regarding their right to privacy.
- File complaints about the care being received if needed.